Posts Tagged ‘knowledge management’

Best practices: Wiki introduction strategy

Tuesday, October 21st, 2008

Sharing knowledge and collaboration across organisational boundaries is high on the agenda of Rabobank Unplugged. Valuable information from regional offices now sometimes remains unused, while at other times things are reinvented. RaboWiki, an interactive website that allows all Rabobank employees to share and discuss information, contributes to resolve this issue. This flyer (in Dutch) summarizes the steps in the wiki introduction strategy we applied at the Rabobank Knowledge and Information Centre (KIRA).

Instruments: What approach to knowledge sharing fits best for your team?

Tuesday, October 21st, 2008

This test (a presentation for use in workshops settings) helps you to reflect on what approach(es) to knowledge management and knowledge sharing fit best for your team or department. The test is an adapted version of the ‘knowledge management color test’ originally developed within the METIS project. The test, currently only available in Dutch, can be downloaded here.

Results: Learning from paper to improve digital technology

Thursday, October 16th, 2008

For decades, the paperless office seems to be just around the corner. However, even with the advent of laptops, smartphones, and mobile working styles, the reality today is that in most offices paper is still everywhere. Apparently, paper is fulfilling an important role for knowledge workers that digital technology still doesn’t. (more…)

Knowledge sharing @ Rabobank Projective

Friday, August 22nd, 2008

Introduction

Projective is a department of Rabobank Netherlands. Its 80 employees are professional project managers responsible for complex projects within the Rabobank organization. For the duration of their projects they are stationed elsewhere, for example at the Utrecht or Eindhoven headquarters, at affiliate organizations, or at local banks throughout The Netherlands. As such, they form a group of nomadic workers that is scattered throughout the organization and the country. As a consequence, and due to the constant influx and outflux of employees, Projective is facing the challenge of how to effectively organize knowledge sharing within the department. In this pilot case, we quickly discovered that social connectedness is a key prerequisite for informal knowledge sharing. (more…)