Posts Tagged ‘introduction’

Method: bias storm

Monday, November 9th, 2009

The bias storm is a method we apply at the start of collaboration, when the people who have to collaborate come from different backgrounds, cultures or organizations. The method aims to get prejudices they might have about the other in the open. Talking about these prejudices helps to understand the other and clears the road for fruitful future collaboration.

How it works
This method should be used during the initial session of people who have to collaborate. Immediately after the initial round of who is who and why are we here together today, form pairs of people from different backgrounds, cultures, organizations or whatever barrier you wish to level. Ask these pairs to write down on sticky notes what prejudices their colleagues might have against people from the other “side”. It is important not to ask what prejudices they have; as that might result in only the politically correct responses. While they are writing these down, walk around and stimulate them with questions such as: “What did your colleages say when they heard you had this session?”.

After a few minutes, when you notice that “the popcorn stops popping” ask the people from one “side” to read out what they have written down. Write key terms on a big piece of paper. Try to defer any defence (“I would like to react on that…”, “Let me put that straight…”) to the next phase. Then ask the people from the other side to read out what they have written down and collect their key terms on a different piece of paper. Then start the next phase by just asking “Who would like to react?

Our experience is that this method is a powerful starter for cross-organizational collaboration projects.

(c) photo: http://www.flickr.com/photos/agharti

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Social media products

Friday, July 24th, 2009

connecting-professionalsBased on our experiences with doing workshops to discuss the social media landscape and facilitating experiments to gain hands-on experience with these tools inside organizations, we are now developing three concrete FWS products around social media:
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Is e-mail and document sharing not good enough?

Tuesday, June 9th, 2009

economy_down_000005762377f21In the current economic state of the world it is not easy to get organizations to experiment with innovative tools to support knowledge work. Very rightfully, they may ask: “So, why are our current tools – e-mail and file sharing on a network drive – not good enough?”. The challenge lies in explaining how innovative technologies can make them work better, quicker, more efficient and with more fun. In a nice interview by Stowe Boyd with Jeff Walker and Jay Simons of Atlassian they talk about the State Of Enterprise 2.0. I especially like their conclusion that we should aim for small, kaizen-style improvements and learning from the community, and not try jumping into a mass transformation.

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Enterprise Collaboration Maturity Model

Wednesday, December 24th, 2008

Although the post is already a year old, I only encountered the Enterprise Collaboration Maturity Model by Nathan Wallace this week. It captures quite nicely the journey we often see happening. The model is based on the notion that knowledge work is either individual or group based, and it is always performed in an individual, shared or open environment. The Enterprise Collaboration Maturity Model depicts these work modes, and argues that there is a logical journey that people in an enterprises take to reach each stage.enterprisecollaborationmaturitymodel-small (more…)

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Best practices: Wiki introduction strategy

Tuesday, October 21st, 2008

Sharing knowledge and collaboration across organisational boundaries is high on the agenda of Rabobank Unplugged. Valuable information from regional offices now sometimes remains unused, while at other times things are reinvented. RaboWiki, an interactive website that allows all Rabobank employees to share and discuss information, contributes to resolve this issue. This flyer (in Dutch) summarizes the steps in the wiki introduction strategy we applied at the Rabobank Knowledge and Information Centre (KIRA).

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Looking back at our workshop on Enterprise Social Software

Sunday, September 21st, 2008

Wednesday Septemer 17, we held a Future Workspaces workshop on Enterprise Social Software. Around 25 people from a broad range of organizations joined the workshop. We started of with an impressive showcase by our host, Erik Krischan (IBM), on the social tools they are using. My “yes, can we have that too, please“-moment was when he demonstrated their Intranet search: while searching for a specific topic, the system also shows the experts on the topic within the company, your social path (friend-of-a-friend) to that expert, relevant communities and of course the relevant information assets. After that presentation, Mireille Jansma (ING) gave us a brief impression of the issues people face in a less technology-minded setting when trying to introduce enterprise social software: a very good way to get us back on our feet to the reality of typical enterprise environments. (more…)

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RaboWiki case

Wednesday, August 13th, 2008

Sharing knowledge and collaboration across organizational boundaries is high on the agenda of Rabo Unplugged. Valuable knowledge at local branch offices now sometimes remains unused, while the wheel is reivented in other cases. RaboWiki, an interactive website that allows all Rabobank employees to share and discuss information, may be a solution. In this pilot case at the Knowledge and Information Centre of Rabobank (KIRA) has been investigated how a wiki can be applied for knowledge sharing and collaboration. (more…)

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