Future Workspaces » email

Best practices: E-mail etiquette

Ruud Janssen — Mon, 13 Oct 2008 17:33:23 +0000

E-mail is a powerful medium for communication and document distribution. So powerful actually, that it is becoming the victim of its own success. When you keep these 10 simple rules in mind, your communication via e-mail will become more effective. The etiquette is available in an English and a Dutch version.

Lessons learned: Coping with information overload

Ruud Janssen — Fri, 10 Oct 2008 10:30:00 +0000

A growing number of knowledge workers is confronted with the consequences of information overload on a daily basis. In the METIS knowledge management project we performed a pilot study at the petrochemical multinational Basell (now LyondellBasell), where we investigated the causes of information overload and evaluated instruments to reduce the impact of information overload. A leaflet summarizing the study can be downloaded here (English), and a presentation with highlights of the study can be downloaded here (English) or here (Dutch).

Best practices: Efficient task management with MS Outlook 2003

Ruud Janssen — Tue, 07 Oct 2008 16:12:09 +0000

A lot of work comes in via your inbox each and every day. In this booklet, we discuss a number of features in MS Outlook 2003 that you can use to deal with this continuous flow of work more efficiently. As a stepping stone, we use a working method that is often taught in time management and personal efficiency courses for dealing with e-mail. The advantages of this working method include:

Being less dependent on your own memory to remember things
Deciding more quickly about what you’re going to do when
Getting a better grip on your time

The booklet can be downloaded here (English) or here (Dutch).

Bedrijven wisselen e-mail in voor instant messaging (in Dutch)

external author — Wed, 09 Jul 2008 09:02:25 +0000

In 2010 gebruiken meer bedrijven instant messaging dan e-mail voor hun communicatie. Dit concludeert IDC uit onderzoek in opdracht van Nortel Networks. (Source: Automatisering Gids, July 7, 2008)

Mailexplosie verlamt de werkvloer (in Dutch)

external author — Wed, 09 Jul 2008 08:45:57 +0000

Door de explosieve stijging van het e-mailgebruik heeft ruim de helft van de Nederlandse beroepsbevolking wel eens last van een ‘information overload’. Dit artikel uit Inforworld beschrijft ervaringen van managers en medewerkers. (Source: Infoworld, June 24, 2008)