Archive for the ‘best practices’ Category

Method: bias storm

Monday, November 9th, 2009

The bias storm is a method we apply at the start of collaboration, when the people who have to collaborate come from different backgrounds, cultures or organizations. The method aims to get prejudices they might have about the other in the open. Talking about these prejudices helps to understand the other and clears the road for fruitful future collaboration.

How it works
This method should be used during the initial session of people who have to collaborate. Immediately after the initial round of who is who and why are we here together today, form pairs of people from different backgrounds, cultures, organizations or whatever barrier you wish to level. Ask these pairs to write down on sticky notes what prejudices their colleagues might have against people from the other “side”. It is important not to ask what prejudices they have; as that might result in only the politically correct responses. While they are writing these down, walk around and stimulate them with questions such as: “What did your colleages say when they heard you had this session?”.

After a few minutes, when you notice that “the popcorn stops popping” ask the people from one “side” to read out what they have written down. Write key terms on a big piece of paper. Try to defer any defence (“I would like to react on that…”, “Let me put that straight…”) to the next phase. Then ask the people from the other side to read out what they have written down and collect their key terms on a different piece of paper. Then start the next phase by just asking “Who would like to react?

Our experience is that this method is a powerful starter for cross-organizational collaboration projects.

(c) photo: http://www.flickr.com/photos/agharti

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Best practices: Wiki introduction strategy

Tuesday, October 21st, 2008

Sharing knowledge and collaboration across organisational boundaries is high on the agenda of Rabobank Unplugged. Valuable information from regional offices now sometimes remains unused, while at other times things are reinvented. RaboWiki, an interactive website that allows all Rabobank employees to share and discuss information, contributes to resolve this issue. This flyer (in Dutch) summarizes the steps in the wiki introduction strategy we applied at the Rabobank Knowledge and Information Centre (KIRA).

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Best practices: E-mail etiquette

Monday, October 13th, 2008

E-mail is a powerful medium for communication and document distribution. So powerful actually, that it is becoming the victim of its own success. When you keep these 10 simple rules in mind, your communication via e-mail will become more effective. The etiquette is available in an English and a Dutch version.

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Best practices: Efficient task management with MS Outlook 2003

Tuesday, October 7th, 2008

A lot of work comes in via your inbox each and every day. In this booklet, we discuss a number of features in MS Outlook 2003 that you can use to deal with this continuous flow of work more efficiently. As a stepping stone, we use a working method that is often taught in time management and personal efficiency courses for dealing with e-mail. (more…)

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