RSSRaboWiki case
By external author | In Case RaboWiki - Rabobank, EN | Geen reacties.
Sharing knowledge and collaboration across organizational boundaries is high on the agenda of Rabo Unplugged. Valuable knowledge at local branch offices now sometimes remains unused, while the wheel is reivented in other cases. RaboWiki, an interactive website that allows all Rabobank employees to share and discuss information, may be a solution. In this pilot case at the Knowledge and Information Centre of Rabobank (KIRA) has been investigated how a wiki can be applied for knowledge sharing and collaboration.
Purpose of the case
- Help Rabobank define a strategy for the introduction and use of a wiki for knowledge sharing across department boundaries.
- Train KIRA employees in working with a wiki and embedding in their working practices.
- Collect good practices for the introduction and use of a wiki for knowledge sharing
Key lessons learned
- Help people to embed the wiki in their normal working processes; avoid they see the wiki as an extra task.
- Employees have to perceive a personal need to use the wiki; just knowing what one can do with a wiki is not sufficient.
- Wiki use is hampered when the need or the culture to share information is lacking.
- Not understanding how a wiki relates to other technical means can be a threshold for wiki adoption.
Introduction strategy
For RaboWiki a grass roots introduction strategy is chosen, whereby a small group of enthusiastic employees convinces others about the added value of wikis, based on their own experiences.
Step 1: Identify key user groups
Step 2: Identify & analyze key figures
Step3: Turn key figures into “evangelists”
Step 4: Turn “evangelists” into trainers
Step 5: Stimulate (unintended) use
For more information
For more information about the RaboWiki case contact Robert Slagter: robert.slagter@telin.nl, +31 53 4850 488.
Tags: enterprise social software, introduction, strategy, wiki